FAQ
What shipping method do you use?
Merchandise will be shipped via U.S. Postal Service (USPS) 1st Class Mail 2-3 business days of completed purchase. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that packages take an average of 2-5 days to arrive to destination in continental US. We are not responsible for postal service delays. COVID UPDATE. PLEASE EXPECT DELAYS IN MAIL DELIVERY.
At the moment we ship in the USA, UK, Japan, Switzerland, Austria, Netherlands, Germany, Singapore, and Canada ship only. All parcels are shipped via USPS and Canada Postal Service. Recycled Glass Jewelry is not responsible for any customs, handling fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, Royal Mail fees, VAT, etc.). Shipping fees are not refundable.
If you would prefer a different shipping method, please contact Carolina directly at ShopRecycledGlass@gmail.com
Our priority when preparing items to be sent in the mail is the safety of the jewelry, but we also pay special attention to the aesthetics of the packaging so you can be sure you will receive a lovely package.
"return to sender" policies. If the package comes back to me due to an incorrect address that the customer wrote in, they will be responsible for reshipment.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Contacts us at ShopRecycledGlass@gmail.com
Wrong Address- Buyer Responsibility
It is the responsibility of the buyer to make sure that she or he enters the address correctly at checkout. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. You will be responsible for additional shipping at that time.
Disclaimer
Due to the handcrafted nature of the items, dimensions in the product descriptions should be regarded as approximate.
All the pieces are handmade, There are never tow identical. That's what makes them unique! These are small batch productions of the items displayed in the photos. Please allow slight variations from the photographed item are inevitable due to the nature of this work each design is hand-painted in between the layers of glass.
Are these products for children?
NO. These items are produced for adults and not designed to be worn or used by children. These items are not toys nor are they meant for children. They are made of glass. Some of these items are choking hazards or may have sharp points. None of our components are intended for the creation of children's jewelry, or intended for use by children under the age of fifteen.
Is the glass fragile?
In general, the glass is fairly sturdy due to the thickness and the heating processes done during bead making. For example, if you drop a small necklace or earrings on a rug, they usually will not break. However, if you drop them on concrete they may break or get chipped.
What is Fused Glass?
Fusing glass involves cutting glass and stacking it together and firing the glass in a kiln to about 1475 degrees until it fuses or joins together in one piece. This process takes about 12 to 14 hours, including heating and cool down. Additional aspects of fusing glass include grinding to smooth rough edges and polishing the glass.
Can I order another pendant exactly like the one I have?
We can use the same colors and make a similar shape, but the pieces will never come out exactly the same. Every piece is unique!
Will the item I receive look exactly as pictured?
All of our fused glass items are individually handmade. While every effort is made to replicate the style and color of the piece you have chosen, slight variations may be present. These elements add to the unique beauty that makes each piece a one-of-a-kind treasure made just for you! This should be considered part of what makes your purchase special.
Are the dimensions listed in the product descriptions exact?
Due to the handcrafted nature of the items, dimensions in the product descriptions should be regarded as approximate.
Do you Wholesale?
Please contact us regarding any wholesale inquiries.
What is the best way to contact Carolina?
We respond promptly to all inquiries via email. You can contact us at ShopRecycledGlass@gmail.com